Danny Meyer, the founder of some of the most acclaimed restaurants in New York City and author of the book, “Setting The Table,” says imperfections build the kind of team character necessary to overcome adversity. He said, “One of the core business lessons I have taken from the continued success of Union Square Cafe is that willingness to overcome difficult circumstances is a crucial character trait in my employees, partners, and restaurants.”
“Intuitively, I search for employees with the kind of personal style I’d find compatible with my own. My brain looks for people with restaurant skills, buy my heart beseeches me to cultivate a restaurant family.”
The job application form Danny wrote and used has questions like, “How has your sense of humor been useful to you in your service career?” “What was so wrong about your last job?” “Do you prefer Hellmann’s or Miracle Whip?” Danny said, “If you’re trying to provide engaging hospitality and outstanding technical service, there must also be a certain amount of fun involved, and those bizarre questions gave me an idea of whether or not applicants had a sense of humor.”
What I wanted was a restaurant team that had enthusiasm for our food and recipes and that they treated people the way they wanted to be treated. This requires you to be meticulous and careful in who you hire.
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